Frequently Asked Questions

We encourage you to review our Frequently Asked Questions to ensure you’re fully prepared when booking your event rental items with us.

FAQ

  • There are several convenient ways to place an order with us. You may contact us by phone or email, or complete our Quote Request Form to initiate your order.

    Please note that event equipment is only reserved upon receipt of a signed rental agreement and a 50% deposit. This deposit is required to secure the items for your specified date.

    The remaining balance is due no later than three (3) business days prior to the scheduled pick-up or delivery.

  • A valid Arizona state ID is required for all rentals. Additionally, renters must be at least 18 years of age to enter into a rental agreement.

  • Rental rates are based on a one-day rental period, including weekends. For weekend events, items may be picked up or delivered on Friday and returned or picked up on Sunday, all for a single-day rental rate.

    For weekday events, we typically deliver the day before your event and pick up the day after, also for a single-day rental rate. Extended rental periods are available upon request.

    Please note that rental charges apply regardless of whether the equipment is used. Equipment returned after the contracted return date will incur additional daily rental fees.

  • VISA, Master Card, Discover and most Debit cards. We also accept Venmo, Zelle, and Cash.

    Please note: Only Corporate Checks are accepted and we no longer accept personal checks.

  • Yes we do! You may pick up from our warehouse near Downtown Phoenix. Call us at 602.415.3399 or email us [email protected] to set up a pick up time for your order.

  • Delivery and pick-up services are available to our customers for an additional fee. Delivery charges are determined based on the distance to the event location, the total value of the rental order, and any specific time windows requested for delivery or pick-up.

    Please contact us for a customized quote based on your event details.

  • Unfortunately not, we charge for time out not time used.

  • We can set up and breakdown the equipment for an extra charge ($60 base per 30 Chairs & 5 tables, goes up depending on the size of order). Call us at (602) 415 3399 to add this to your estimate today.

  • Customers will be charged the full replacement cost for any lost rental items.

    In the event that items are damaged or stained during your event, please notify us as soon as possible. We will evaluate the extent of the damage and determine whether repair or replacement charges apply.

    We understand that accidents can happen and appreciate your prompt communication, which helps us maintain the quality and integrity of our rental inventory.

  • A 50% cancellation fee applies to any order cancelled within 24 hours of the scheduled delivery or will-call date.